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philsil


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A courier has lost my parcel
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A courier has lost my parcel.

Something's afoot and it's more than 12 inches!

First it was signed for, then it was lost, now it was delivered but the receiver has denied this.

The courier is only paying the max insurance so I'm not happy.

 

Has anyone here had any luck in getting a result from a similar situation?

I'm thinking small claims court, police, going round the receiver's house (200 miles away).

This was the 3rd time I have had grief from EBay customers in as many weeks, may be Christmas time is not a good time to do business with them.



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TTR


Powermonger!!

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Sorry to be a pessimist Phil but in my experience the sender always ends up the loser in such circumstances.

The only way to cover yourself is to make sure everything is sent signed for, proof of posting is obtained and item fully insured.

Brian



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Nige


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Did you use yodel?

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RichT4


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philsil wrote:

First it was signed for, then it was lost, now it was delivered but the receiver has denied this.

The courier is only paying the max insurance so I'm not happy.

I can understand the courier only been willing to pay up to their max if you didn't take extended cover - that one's on you I'm afraid.

If the shipping is now shown as delivered then surely ebays 'seller protection' should kick in, not that I know anything about this.confuse

 

 



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ttr steve


Devon's Best

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If they have paid via paypal, you would get the same seller protection, if you have proof of postage.

It is a buyers advantage with this, unless you have full insurance. Which most people do not want to pay, but they can still get all their money backcry



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philsil


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Thanks TTR Steve - I'll try PAYPAL

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philsil


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No Nige. It was MyHermes

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SK1970


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I recently had an issue with MyHermes & they are a nightmare to deal with, their online help chat thing drives you nuts !
I had a pair of wheels coming only one turned up and the other didn't, I was given the runaround for a whole week as to it's location, they won't consider an item as missing until over 5 days I think.
Eventually I discovered the missing one wasn't missing at all but it had a damaged label (somehow in transit) so wouldn't scan, this meant it had to be sent to their 're-addressing & labelling' department to have a fresh label printed and stuck on it, then it had to go back into the system again to be delivered.
The first wheel took 2 or 3 days the second took over 3 weeks ... but it did arrive .

So, it may be worth just keeping on pestering them and asking about the label and where it was last scanned. They are a nightmare to communicate with but do sort things in the end.

Best of luck


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crumbles


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I did some relif driving overnite trunking for a parcel company,
Go to a big warehouse for drop and collect trailers,
every parcel was thrown from this pallatainer to that one depending on which area it had to go,
so damage was inevitable,no matter how good it was packed....
It,s not my parcel attitude,
but then when you have thousands coming into a depot,time is of the essence to get ME trunked back to Exeter,for that days delivery....

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gaschef


Devon's Best

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I always insist that the buyer pays shipping insurance,  I have seen how the courier companies treat parcels in their care, its a disgrace.

Best of luck trying to get anything out of them, once they have had your money they don't give a damm

Also you should state on the advert that if the parcel appears damaged on delivery it should not be accepted, and the delivery note notated as such,  If you don't the company will just state the damage happened after delivery , Royal Mail Parcel Farce and TNT/FedEx are the worst offenders for this

My advice next time cover your arse by stating everything possible about delivery, get insurance and make sure everything is in writing, if not you will have to carry the loss

 



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ttr steve


Devon's Best

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And never ever write fragile on it, or it will be used as a football.

The worst damaged order I sent out, looked like it had been kicked all the way to the customers house! I put fragile tape on it, never again!



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