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Devon TRF Group Open Forum -> General Discussion Board -> Forum technical issues
Post Info TOPIC: Forum technical issues
doug9270


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Hi all,

New users trying to register on the forum are blocked by a token issue. cry

I have reported this issue with tech support at Activeboard, as we pay so little for using this forum we might be low down in the que.

They have responded to my support tickets.

Doug

for forum admin



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doug9270


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Bump, still waiting for a solution from activeboard !!!! grrrrr

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Trevor Foxon


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Thanks for trying Doug



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Tribey


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Doug, have you also reported/are you aware, that the forum search function no longer works?



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doug9270


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Tribey wrote:

Doug, have you also reported/are you aware, that the forum search function no longer works?

 Just tested the search and it worked confuse



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NeilM


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Tribey wrote:

Doug, have you also reported/are you aware, that the forum search function no longer works?

 Search working for me too Ray.



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delvey91


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Search works for me on laptop/tablet but hasnt worked on mobile site for ages

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Tribey


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NeilM wrote:
Tribey wrote:

Doug, have you also reported/are you aware, that the forum search function no longer works?

 Search working for me too Ray.

 I wonder what is wrong my end then, because I cannot get results on my laptop using Chrome, or on Android. 



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delvey91


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E5AF233C-6BF4-4077-B25D-6431E5448A75.png

This is what I get on the mobile site when I try to search 



-- Edited by delvey91 on Tuesday 24th of December 2024 04:08:41 PM

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Tribey


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delvey91 wrote:

E5AF233C-6BF4-4077-B25D-6431E5448A75.png

This is what I get on the mobile site when I try to search 



-- Edited by delvey91 on Tuesday 24th of December 2024 04:08:41 PM

 That is what I am seeing too, even when searching a much used word like 'Simms'



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doug9270


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Ok another issue for the support team, I think this old (good that it is) forum is now beyond its sell by date.

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Trevor Foxon


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If we need to think about an upgrade Doug let's do it. 



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doug9270


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Trevor Foxon wrote:

If we need to think about an upgrade Doug let's do it. 

 Would you like to expand on that statement ?



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Trevor Foxon


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Is it possible to upgrade what we currently use to get a better service, help and support. 



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doug9270


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Trevor Foxon wrote:

Is it possible to upgrade what we currently use to get a better service, help and support. 

 Yes we could upgrade depends if the group wishes to pay. It will not sort the technical issues any quicker as we are not the only forum with these issues !



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doug9270


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Update from active board via email.

Hi Devon,

This is a known issue that we will be looking to correct once our devs are back in office after the Holidays, but there is currently no deadline or date of expected fix for this just yet.

As soon as I have more information for you, I will reach out.


Cheers,

Marcus
ActiveBoard Support


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Tribey


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Thanks Doug, at least it suggests it's not a problem at my end.



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Trevor Foxon


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Progress

thanks Doug



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doug9270


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Sent a Snot a gram today, getting a little tired from the lack of comms and support.

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wackyracer


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Frustrating for sure Doug 

Any options to migrate the forum to another host?



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doug9270


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Unfortunately we cannot migrate the topic's content otherwise it would be something I would look into.

There latest reply:

Hi there,

Due to the holiday season as well as prioritizing our other products, we have not been able to correct this issue just yet.

Our devs are aware of this issue. As soon as they are able to dive into this to correct the issue, I will reach out with more information.

I apologize for the delays.



Cheers,

Marcus
ActiveBoard Support


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